Frequently Asked Questions

1) How will it take to receive the POS items I have ordered?

A: Items that are in-stock ("ongoing product" section) will arrive at their final destinations within 12-14 days. For all other items, please reference the specific products production timeline listed in the product description page of each individual product.

2) I would like to cancel an order that I placed. How can I do that?

A: The POS portal does not currently offer any self-service options to cancel you order. However, you can reach out to Jim Murphy (J.Murphy@getdas.com), Alex Soto (a.soto@getdas.com), or Stacy Bartleson (s.bartleson@getdas.com) at DAS directly to request an order cancellation. Please be prepared to provide your Order Number.

3) How can I find the tracking information for the order that I placed?

A: The portal sends an automated email with tracking info when an order (or a partial order) ships; look for an email from noreply@getdas.com containing tracking information. Alternatively, you can log in to the site, access your Account Dashboard, and view your Order History to find tracking info.

4) If my order is broken up into multiple shipments (partial order fulfillment), will I receive tracking info for every piece of the order?

A: Yes, tracking info will be generated for partial shipments as well as full shipments. Look for an email from noreply@getdas.com containing tracking information.